Less portal. More care.
Outcome-Oriented Design AI Design Workflow
Designed and delivered an end-to-end patient portal that reduces clutter and prioritizes the tasks patients actually need to complete. Informed by research and patient usage data, the experience helps patients access care without complex navigation or interface friction.
My Role: Research, design, and development
Timeline: 3 Days
Platforms: Desktop and mobile
Disciplines: UX/UI
Tools: Claude Code, Antigravity, Stitch 2, and AI Studio
Customer Problem 1
Public research on MyChart found that viewing test results was the most-used feature, and other studies also identify test results as one of the most valuable and popular portal tools.
Customer Problem 2
After reviewing a health update, patients usually want to take the next step by messaging their care team or managing an appointment.
Goal
Patients often come to the portal when they are not feeling their best. The goal is to help them get what they need quickly and take the next step without friction.
What are the top jobs-to-be-done in a patient portal?
Competitive Analysis
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Core features are now table stakes. 
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The market is shifting toward artificial intelligence-first experiences. 
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One Medical leads in consumer-friendly design. 
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The best opportunity is depth plus simplicity.
Things I did:
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Modernize the UI and create a calming, welcoming experience for patients when they visit the patient portal.
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Critically evaluate the competitors’ information architecture and simplify it so patients can quickly and easily find what they need, with the real jobs-to-be-done of actual patients taking priority.
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Optimize workflows so patients can complete their tasks efficiently, easily, and effectively.